FAQs

Is My Personal Information Secure?

Absolutely! We use Secure Sockets Layer (SSL) encryption to protect all your personal details during checkout. For more details, check out our Privacy Policy to see how we keep your information safe.

How quickly can you answer my question?

We respond to messages and emails in the order they are received. Most inquiries are addressed within 24 hours during our business hours.

Can I change my shipping address after my order has been placed?

If you need to update your shipping address, please email us immediately at support@expressco.co.uk with your name and order number. While we’ll do our best to process your request, we cannot guarantee changes once your order has been packed or shipped.

Will my order come in one package?

Depending on the size and contents of your order, it may be shipped in multiple packages. If this happens, you will receive tracking information for each package.

What happens if an item is out of stock or backordered?

If any items in your order are out of stock, we will notify you via email with an estimated restock date. If restocking will take longer than 2 weeks, we will issue a refund for the unavailable item(s).

What if an item is missing or damaged in my order?

If you received a damaged item or are missing an item from your order, please contact us within 30 days of delivery at support@expressco.co.uk. We’ll work with you to resolve the issue.

How Do I Place An Order?

Shopping for your next brew is simple! Once you’ve added your favourite beans, brewing gear, or coffee essentials to your cart, just click the “Checkout” button. We’ll walk you through the steps to make sure your order is smooth, secure, and on its way to fuelling your perfect cup at home.

What If I Need to Return Something?

No problem! If you need to return an item, just reach out to us, and we’ll assist you in processing the return smoothly.