FAQs
Absolutely! We useSecure Sockets Layer (SSL) encryptionto protect all your personal details during checkout. For more details, check out ourPrivacy Policyto see how we keep your information safe.
We respond to messages and emails in the order they are received. Most inquiries are addressed within 24 hours during our business hours.
If you need to update your shipping address, please email us immediately at support@expressco.co.uk with your name and order number. While we’ll do our best to process your request, we cannot guarantee changes once your order has been packed or shipped.
Our processing time is 1–3 business days. Orders are processed Monday through Friday, excluding major holidays.
Shipping times vary but are typically 2–5 business days after the order has been processed. A tracking number will be provided via email once your order has shipped.
Depending on the size and contents of your order, it may be shipped in multiple packages. If this happens, you will receive tracking information for each package.
If any items in your order are out of stock, we will notify you via email with an estimated restock date. If restocking will take longer than 2 weeks, we will issue a refund for the unavailable item(s).
If you received a damaged item or are missing an item from your order, please contact us within 30 days of delivery at support@expressco.co.uk. We’ll work with you to resolve the issue.
Shopping for your next brew is simple! Once you’ve added your favourite beans, brewing gear, or coffee essentials to your cart, just click the “Checkout” button. We’ll walk you through the steps to make sure your order is smooth, secure, and on its way to fuelling your perfect cup at home.
No problem! If you need to return an item, just reach out to us, and we’ll assist you in processing the return smoothly.
We accept all major credit cards, debit cards, PayPal, and bank transfers (via PayPal).